s99my | Privacy Policy – Your Data Protection Rights

Contents

1. Introduction
2. Data We Collect
3. How We Collect Your Data
4. Purpose of Data Use
5. Data Sharing
6. Data Security
7. Cookies & Tracking Technologies
8. Retention Period
9. Your Rights
10. Child Protection
11. Policy Amendments
12. Contact Us

Important Note: This Privacy Policy describes s99my's data protection practices. By registering for or using the s99my platform, you agree to the collection and use of your personal data as described herein. Please read this document carefully.

1. Introduction – s99my Privacy Policy

S99my ("we", "the platform" or "the Company") respects and values the privacy of every member who uses our online casino platform in Malaysia. This Privacy Policy sets out in detail how s99my collects, uses, discloses, transfers and protects your personal data.

This document has been prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and forms an inseparable part of the s99my Terms & Conditions. By registering an account, accessing the website or using any s99my service, you indicate your consent to the collection and processing of your personal data in accordance with the terms set out in this Privacy Policy.

s99my is committed to ensuring your personal data is always handled with the highest integrity, complete confidentiality, and protection on par with the security standards of Malaysia's leading banks.

2. Types of Personal Data Collected by s99my

S99my collects various categories of personal data depending on how you interact with our platform. Below is a summary of the types of data that may be collected:

Data Category	Sample Information	Collected?
Identity Data	Full name, date of birth, MyKad/passport number	Yes
Contact Data	Email address, phone number, residential address	Yes
Financial Data	Payment account details (DuitNow, FPX, TNG, GrabPay, Boost, ShopeePay), deposit/withdrawal records in RM	Yes
Technical Data	IP address, device type, operating system, web browser, approximate location data	Yes
Gaming Activity Data	Betting records, game history, winnings, account balance	Yes
Communication Data	Customer support records, live chat logs, emails	Yes
Special Category Data	Health information related to gambling (only when you request responsible gaming assistance)	Where relevant

S99my only collects data that is strictly necessary for the stated purposes. We follow a "data minimisation" principle – meaning we do not collect more data than is required to deliver our services to you.

3. How s99my Collects Your Personal Data

S99my collects personal data through several different methods depending on how you interact with our platform:

Account Registration: When you register a new account with s99my, you provide us directly with basic information such as your name, email address, phone number, and date of birth.
Identity Verification (KYC): To process withdrawals or when required by law, you may be asked to submit a copy of your MyKad or other supporting identification documents.
Financial Transactions: Information relating to the payment method you use — whether DuitNow, FPX via Maybank2u or CIMB Clicks, Touch 'n Go eWallet, GrabPay, Boost or ShopeePay — is automatically collected during every MYR transaction.
Platform Usage: Technical data such as IP address, device type and usage patterns are automatically collected when you access s99my.
Cookies & Similar Technologies: As outlined in Section 7, s99my uses cookies and similar tracking technologies to enhance the user experience and platform security.
Customer Communications: Every interaction you have with the s99my support team — via Live Chat, email or any other channel — is stored for service quality and record-keeping purposes.

4. How s99my Uses Your Personal Data

S99my uses your personal data for the following purposes, all of which are directly related to the operation of our platform and the services we provide to you:

Account Management: Creating, managing and maintaining your s99my account, including identity verification and ongoing account security.
Transaction Processing: Processing deposits and withdrawals in Malaysian Ringgit (RM) through your chosen payment method, and maintaining accurate financial records.
Service Delivery: Enables you to play slots, Live Casino, and other games on the s99my platform with a seamless and personalised experience.
Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multi-account abuse and other security threats to the s99my platform and its members.
Legal Compliance: Fulfilling legal obligations relating to record-keeping, transaction reporting and applicable regulatory compliance requirements.
Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance in line with s99my's responsible gaming programme.
Marketing (with consent): Sending you information about s99my promotions, bonuses and the latest offers relevant to your gaming preferences — only where you have consented to receive marketing communications.
Service Improvement: Analysing usage patterns to improve the interface, performance, and overall experience of the s99my platform.

s99my does not use your personal data for any purpose not stated above without first obtaining your explicit consent.

5. Sharing Personal Data with Third Parties

S99my does not sell, rent or trade your personal data to third parties for their commercial gain. However, under certain limited and legitimate circumstances, s99my may share your data with the following parties:

Payment Service Providers: Data required to process your deposit and withdrawal transactions via DuitNow, FPX (Maybank2u, CIMB Clicks and other banks), Touch 'n Go eWallet, GrabPay, Boost or ShopeePay is shared with the relevant providers solely to facilitate those transactions.
Identity Verification Service Providers: For KYC and fraud prevention purposes, s99my may work with third-party specialists in identity and document verification.
Platform Technology Provider: Game software providers and technical infrastructure partners that help operate the s99my platform may have limited access to data necessary for delivering their services.
Relevant Authorities: s99my will disclose personal data to Malaysian legal, regulatory, or law enforcement authorities when required to do so by law or a valid court order.
Professional Advisors: Lawyers, accountants or consultants involved in s99my's operations may have access to certain data, subject to strict confidentiality obligations.

All third parties that receive your personal data from s99my are required to handle that information to security and confidentiality standards equal to or exceeding those we apply ourselves.

6. Data Security Measures at s99my

S99my continually invests in the latest security technologies and procedures to ensure your personal data is always protected to the highest standard. The security measures we employ include:

256-bit SSL Multi-Layer Firewall Data Encryption at Rest Strict Access Controls 24/7 Monitoring Regular Security Audits

While s99my takes all reasonable precautions to protect your data, no digital security system can guarantee absolute, one-hundred-percent protection. You also play an important role in keeping your account secure — use a strong password, never share your login credentials with anyone, and contact s99my immediately if you suspect any suspicious activity on your account.

Remember: s99my will never ask for your account password via email, phone or any other communication channel. Do not share your password with anyone claiming to be a s99my representative.

7. Cookies & Tracking Technologies

The s99my platform uses cookies and similar tracking technologies to enhance your experience, maintain security and analyse usage patterns. Cookies are small text files stored on your device when you visit the s99my website.

Types of cookies used by s99my:

Essential Cookies: These cookies are essential for core s99my platform functions such as login sessions, bet slip management and security. The platform cannot operate properly without them.
Performance Cookies: Collecting information on how you use the s99my platform (such as pages visited and time spent) to help us improve platform performance.
Functional Cookies: Enables the s99my platform to remember your preferences (such as language and display settings) to deliver a more personalised experience.
Analytics Cookies: Used to analyse traffic patterns and overall platform usage in aggregate (without identifying individuals) for the purpose of improving s99my's services.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the s99my platform and impact your overall gaming experience.

8. Personal Data Retention Period

S99my retains your personal data for as long as your account remains active, and for the period required following account closure, depending on the type of data and applicable legal requirements:

Identity & Account Data: Retained for the duration of the active account and up to seven (7) years after account closure for legal compliance and the resolution of any disputes that may arise.
Financial Transaction Records: MYR deposit, withdrawal and betting activity records are retained for seven (7) years in line with Malaysian accounting and financial regulatory requirements.
Customer Communication Data: Customer support logs and communication records are retained for two (2) years for quality control and dispute resolution purposes.
Technical & Log Data: Access logs and technical data are retained for ninety (90) days for security and threat detection purposes.
Marketing Data: Data used for marketing communications is retained until you unsubscribe from our mailing list or request its deletion.

Upon expiry of the retention period, your personal data will be securely deleted or rendered irretrievable using procedures that prevent any possibility of data recovery.

9. Your Rights Regarding Personal Data at s99my

As a s99my member and data subject under Malaysia's PDPA 2010, you have the following rights regarding the personal data held by s99my:

Right of Access: You may request to view the personal data s99my holds about you at any time. We will process all valid requests within a reasonable timeframe.
Right to Rectification: If your personal data held by s99my is inaccurate, incomplete or out of date, you have the right to request that it be corrected.
Right to Erasure (Right to be Forgotten): Under certain circumstances, you may request the deletion of your personal data. However, this right may be limited where it conflicts with s99my's legal obligation to retain certain records.
Right to Restrict Processing: You may request that s99my restrict how your personal data is used under certain circumstances as defined by law.
Right to Object to Marketing: You may unsubscribe from s99my marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting our support team.
Right to Data Portability: In certain circumstances, you may request a copy of your personal data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the s99my support team via 24/7 Live Chat or email at [email protected]. We may need to verify your identity before processing any request relating to your personal data.

10. Child Protection & Age Restrictions

The s99my platform is strictly for adults aged 18 and above. s99my does not knowingly collect any personal data from individuals under the age of 18. Should we discover that a minor's personal data has been collected inadvertently, we will take immediate steps to delete that information and close the associated account.

If you become aware that someone under the age of 18 is using the s99my platform, please notify us immediately at [email protected] or via 24/7 Live Chat. We take this matter extremely seriously.

Parents and guardians are encouraged to use appropriate parental control software to prevent minors from accessing online gambling platforms. s99my bears no responsibility for platform use by individuals who provide false age information during registration.

11. Amendments to the s99my Privacy Policy

S99my reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer. All amendments take effect immediately upon being published on this page.

For material amendments — that is, changes that significantly affect how we use or protect your personal data — s99my will provide you with advance notice via your registered email address or a prominent in-platform notification at least 7 days before the changes take effect.

We encourage you to review this Privacy Policy periodically. Your continued use of the s99my platform after any amendments take effect will be considered your acceptance of the updated terms.

Effective Date: This Privacy Policy is effective from January 2026. This version supersedes all previous versions of the s99my Privacy Policy.

12. How to Contact s99my Regarding Privacy

If you have any questions, concerns or complaints regarding the s99my Privacy Policy or how we handle your personal data, please reach out to us through the following channels:

Email: [email protected] – for privacy-related enquiries and data access/deletion requests
Live Chat: Available 24/7 on the s99my platform for immediate assistance

The s99my support team will respond to your privacy enquiries within a reasonable timeframe. For formal requests concerning data rights (access, rectification or erasure), please submit your request via email, clearly stating the type of request along with the necessary identity verification details.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant authority under the PDPA 2010.

Understanding the s99my Privacy Policy – A Simple Guide for Malaysian Players

In today's digital world, data privacy is a growing concern for Malaysians. Whenever you sign up on any online platform – whether for e-commerce, internet banking, or an online casino – you inevitably need to share certain personal information. What matters is knowing that your information is in safe and trustworthy hands. At s99my, we understand that trust is not given automatically – it must be earned and demonstrated through consistent, meaningful action.

One of the most common questions from new s99my players is: "Is my information safe here?" The answer is yes — and that's not just a claim. Every piece of information you provide to s99my — from your name and phone number at registration, to your payment details when you deposit MYR via DuitNow, Touch 'n Go eWallet, GrabPay or FPX — is protected with the same 256-bit SSL encryption used by the country's leading financial institutions. This means that even if someone attempted to intercept communications between your device and s99my's servers, they would only see encrypted data that is completely meaningless without the correct decryption key.

Malaysia's Personal Data Protection Act 2010 (PDPA) is another area that s99my takes very seriously. The PDPA is the Malaysian law governing how companies collect, use, and protect users' personal data. As a platform operating in Malaysia and serving Malaysian players, s99my is fully bound by PDPA requirements. This provides you with concrete legal protection – not merely a company promise. Should s99my fail to comply with the PDPA, there are legal mechanisms available for you to hold us accountable.

Many players also ask about their gaming activity data – whether records of bets placed, slot game history such as Diamond Mine or Caishen Advent, and live casino session records such as Turkish Blackjack are stored, and what they are used for. The short answer is: yes, this data is retained, but for legitimate and important purposes. First, it is necessary to resolve any disputes that may arise regarding game outcomes or transactions. Second, it helps the s99my responsible gaming team identify players who may need support in managing their playing habits. Third, it is required for legal compliance and regulatory reporting. This data is not used to profile you for third-party advertising purposes, nor is it sold to anyone.

Regarding marketing communications – s99my only sends you promotional emails or notifications when you have opted in to receive them during or after registration. Every marketing email we send includes an easy-to-use "unsubscribe" link. Once you click that link, your details will be removed from our marketing list promptly. We have no interest in cluttering your inbox with unwanted messages – our goal is to ensure you only receive information that is genuinely useful to you as an s99my player.

One aspect of s99my's Privacy Policy that is often overlooked is the section on cookies. Cookies are a foundational technology that allows online platforms to function smoothly — from remembering your login so you don't have to sign in every few minutes, to ensuring your live casino session is uninterrupted as you switch between games. Analytics cookies also help s99my's technical team identify slow or problematic areas of the platform so they can be addressed promptly. You can manage cookies through your web browser settings, although disabling certain cookies may affect platform functionality.

Finally, the s99my Privacy Policy is not a static document written once and forgotten. It is updated periodically to reflect changes in Malaysian law, industry best practices and the latest security technologies. Whenever significant changes are made, you will be notified in advance by email or via an in-platform notice. We encourage you to review this Privacy Policy from time to time and to contact the s99my support team via Live Chat 24/7 or email at [email protected] should any section require further clarification. Your security and trust are at the core of everything s99my does.

FAQs – s99my Privacy Policy

The most frequently asked questions by Malaysian players about data privacy at s99my

When creating a new account at s99my, we collect the basic information required to set up and verify your account. This includes your full name, email address, mobile phone number, date of birth and the password you create. For the identity verification (KYC) process required prior to your first withdrawal or upon request, you may be asked to submit a copy of your MyKad or a valid identity document. We also automatically collect technical data such as your IP address and device information when you access the s99my platform, for security and fraud prevention purposes.

Yes, all financial transactions on s99my — whether via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay or FPX (Maybank2u, CIMB Clicks) — are protected with 256-bit SSL encryption. s99my partners with recognised payment providers that comply with international payment security standards. Your payment details are not stored directly on s99my's servers; they are processed by the respective payment platforms under their own security standards. All transactions are conducted in Malaysian Ringgit (RM) with no currency conversion or hidden fees.

Yes, you have the right to request the deletion of your personal data from s99my under certain circumstances. However, this right has its limitations – s99my may be required to retain certain records (particularly financial and transaction records) for periods prescribed by Malaysian law, such as the PDPA 2010 and accounting legislation. To submit a data deletion request, please contact us by email at [email protected] with "Data Deletion Request" in the subject line, along with your identity verification details. We will process your request within a reasonable timeframe and inform you of which data can and cannot be deleted, along with the reasons.

No, s99my does not share, sell or rent your personal data to third parties for their advertising or marketing purposes. Your data is shared with third parties only in limited, necessary circumstances — such as with payment service providers to process your MYR transactions, identity verification providers for KYC requirements, or law enforcement authorities when required under Malaysian law. All such third-party data sharing is strictly for operational purposes and is subject to binding confidentiality agreements.

Unsubscribing from s99my marketing emails is quick and straightforward. Simply click the "Berhenti Langgan" or "Unsubscribe" link found at the bottom of any marketing email we send. Changes will take effect within 48 hours. Alternatively, you can update your communication preferences directly in your s99my account settings, or reach out to our support team via 24/7 Live Chat or email at [email protected] to request removal from our marketing list. Please note that opting out of marketing emails does not affect the receipt of important operational emails, such as transaction confirmations, security notices, or essential account information.

When you close your s99my account, your personal data is not immediately deleted in full. s99my is required to retain certain records for periods prescribed by Malaysian law — for example, financial and transaction records must be kept for seven (7) years to comply with accounting and financial regulations. Your identity data is also retained for the same period to facilitate the resolution of any disputes that may arise after account closure. Once the mandatory retention period expires, your personal data will be securely deleted or anonymised. You may request further details about data retained after account closure by contacting the s99my support team.

S99my Privacy Policy – Personal Data Protection for Malaysian Players